I'm an addiction specialist, and my voice-mail inbox is always nearly full. Some messages are from desperate individuals looking for outpatient treatment or help finding a detoxification program. Others are from patients needing a letter confirming their treatment for a child-custody dispute or care providers informing me that my patients have been hospitalized.
It's hard to know what to expect, but invariably one type of message awaits: voice mails from pharmacies informing me that a patient's insurance provider will not approve payment for the medication to treat their opioid addiction unless I obtain prior authorization from the insurer.
