At first, Remedy relied on individuals texting the company photos of bills they found dubious. Before long, though, the team realized people “felt they were being taken advantage of and wanted a constant protector,” Echevarria told me. Now users connect their insurance to the platform and have Remedy scrutinize every one of their claims. To the layman, disputing medical errors can prove so tedious and complicated, Echevarria said, that “it makes cancelling Comcast look like the simplest thing in the world.”