Why can't we all get along online?
Patients increasingly have shown a willingness to write online reviews of their healthcare experiences and opine on social media, and there are plenty of places for them to do so. Sometimes, though, this feedback prompts physicians and their staff to want to defend themselves.
And sometimes, providers react too strongly. A pediatric practice in Fort Myers, Florida, reportedly cut ties with eight families last month over negative comments posted in a private Facebook group.
Read Full Article »