That idea is "misguided," says Jonathan Shedler, an associate professor of psychiatry at the University of Colorado School of Medicine who has written extensively about the benefits of talk therapy. Shedler says the Cogito app sounds like a promising way to increase support for patients, but not a means to cut back on face-to-face conversations.
Supporters of technology point out that there are many patients who won’t go see a doctor or therapist, but will look for help on their phones. For those patients, apps may be the only way they would be open to care.
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