When employees at Martin’s Point Health Care catch a coworker doing a good deed, they give them a card with a picture of a kitten on it.
What started out as a joke has turned into a badge of honor at the Maine health care and insurance provider. Employees who get a Kitten Card sign it and then pay it forward by giving it to another colleague living out one of Martin’s Point four main customer service promises. Once a quarter, everyone who’s received a card is put into a drawing to attend a Kitten Lunch with the nonprofit’s executive management team. At the lunch, people share stories and walk out holding their heads a little higher.
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