A few years ago, in response to this shift, the U.S. Department of Health and Human Services updated HIPAA guidelines to explain the “reasonable administrative, technical, and physical safeguards” that doctors must have in place in order to communicate electronically with their patients. HIPAA’s 2008 Privacy and Security Framework for Electronic Exchange declares that that integrating electronic communication “promises an array of potential benefits for individuals and the U.S. health-care system through improved clinical care and reduced cost.”
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