Picture this: After your medical treatment is done you go to an app on your smart phone, enter a code for the condition treated and get a chance to say what you liked or didn’t like. Sounds like standard stuff right? Add one more step.
“On the next page of the app is ‘I would like a refund’,” Geisinger Health System President and CEO Dr. David Feinberg explained. “The refund page knows how much you paid. There’s a sliding scale. You can ask for $100 back, or $2,000 back.”
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