Patients are beginning to expect the same level of convenience in paying their medical bills as they do for most of their other bills, said Laurie Hurwitz, executive director of revenue cycle at Gundersen Health System. Mobile payments allow patients to self manage their balances either by paying in full or setting up and managing payment plans. That also pays off for health systems, she said, by enabling a facility to cut the number of revenue cycle staff necessary to answer calls and shift those staff up in the cycle to offer things like more financial counseling, clearance and estimates.
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